Customer care
Cancellation Policy
When you can cancel, how to request it, refunds, and exceptions.
Last updated: May 11, 2026
At Vrindae Living, we value your trust and want to make your shopping experience smooth and worry-free. We understand that sometimes plans change, and you may need to cancel an order. Please read our cancellation policy below:
Order Cancellation
- Orders can be cancelled within 24 hours of purchase without any charges.
- Once the order has been processed or shipped, it cannot be cancelled.
How to Cancel an Order
To cancel your order, please contact our customer support team at info@vrindaeliving.com with your order details. Our team will review your request and confirm the cancellation status.
Refund for Cancelled Orders
If your cancellation request is approved within the eligible time frame, a full refund will be issued to your original payment method.
Refunds may take 5–7 business days to reflect in your account, depending on your payment provider.
Exceptions
- Customized or personalized products are non-cancellable once confirmed.
- In case of special promotions or sale items, cancellations may not be applicable.
Need Help?
If you have any questions about cancellations or refunds, please reach out to us at info@vrindaeliving.com. We are here to help!