Customer care
Return & Refund Policy
How we handle defects, damages, incorrect deliveries, and sale items.
Last updated: May 11, 2026
Refund Policy
At Vrindae Living, we are committed to creating high-quality furniture that is built to last. Each piece undergoes rigorous quality checks at our factory outlet before it is dispatched to ensure it meets our high standards.
In the unlikely event that you receive a product that is defective, damaged, or incorrectly delivered (including issues with style, size, color, quantity, or functionality), please contact us immediately at info@vrindaeliving.com upon receipt. Please be aware that we cannot accept refund or replacement requests if more than 7 days have passed since delivery. We encourage you to inspect your items upon arrival.
Upon notifying us of any issues, Our team will evaluate your claim. If it is deemed valid, we will either arrange for a repair or provide a replacement. We will handle the pick-up of the original item and send out a new one. Refunds, if applicable, will be credited to your account within 7 days after receiving the item. We apologize for any inconvenience and appreciate your patience as we work to resolve any issues.
Sale Items
Please note that only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be returned or exchanged.